RETURNS
Please note, as a small business we are unable to offer free returns at this time. We hope to do so in the near future, and appreciate your understanding while we work towards this!
If you would like to return an item, please do the following;
- Email info@neverstandstillclothing.com to inform us
- Fill out the returns slip included in your parcel
- Post back to us - we recommend obtaining proof of postage, and using a recorded delivery method
If you have misplaced your returns slip, you can request a copy to print out via info@neverstandstillclothing.com
Return Requirements:
- Items must be returned within 28 calendar days of receipt and quote a valid order number
- Items must be returned unworn, unwashed & original tags attached
- Items must not have make up/tan marks (please ensure you try on with care)
We are unable to accept items that are not returned in a re-sellable condition; featuring make up marks, tan marks, perfume/scents and any other signs of wear that mean we cannot re-sell the item.
We reserve the right to reject returns on this basis. Items that are sent back to us without the original tags will also be rejected and returned back to you, please ensure these are attached if returned.
Items sent back for a refund:
Refunds are processed within 2-3 working days of reaching us. Please note once your refund is processed by us it can take up to 7-10 working days for your bank to process this back into your account if you paid via card. Paypal refunds are instant. (Refund will be for the item cost only, original postage costs will not be refunded)
Please note we are unfortunately not able to offer exchanges at this time.